Humans and machines have always spoken different languages: ever since their origin, it has always been the human being who has had to learn their language in order to be able to issue commands and request information.

Today, however, the Virtual Assistant reverses the historical paradigm of human-machine communication: these computer systems use Artificial Intelligence to teach computers how to communicate using natural language.

The concept behind Virtual Assistants is very simple: they are multi-language, multi-channel systems whose job is to understand the user’s problem, gather the information needed to formulate the answer or find the solution, and finally resolve the request.

The most advanced Virtual Assistants are able to query document databases and interface with the most complex corporate information systems, and all this can take the form of both text and voice dialogue.

The main advantages of using Virtual Assistants are related to increased efficiency, in terms of availability and response time, in resolving a user’s request.